Canada's Newcomer Phone Plans and Internet Services
Simplify your move to Canada with our in-depth guide on cell phone plans and internet service providers. Get answers to your questions, understand phone and internet options in Canada, and make informed decisions as you settle in your new home.
Table of Contents
- Overview
- What is the difference between a pre-paid and post-paid phone plan?
- Can I get a post-paid phone plan even if I don’t have a credit history in Canada?
- Should I buy a new phone or bring my own device (BYOD)?
- How can I determine which provider has the best coverage in my area?
- How much does the average phone plan cost in Canada?
- What documents do I need when opening a new phone or internet plan in Canada?
- What factors should I consider when opening a new phone plan in Canada?
- How do I set up my new cell phone plan?
- Where am I able to call as part of my phone plan? Am I allowed to text and call internationally? If not, what are the fees?
- Will my phone work in another city or country? What are the fees for this?
- How much will I have to pay if I exceed my phone plan limits?
- How much will I have to pay if I decide to leave my cellphone plan contract?
- Will I have Caller ID and voicemail?
- What options do I have if I damage my phone?
- Are there any special offers or discounts for newcomers?
- What are the different types of internet connections available in Canada?
- How much does home internet cost?
- What internet speed do I need for my usage?
- What factors should I consider when choosing an internet plan?
- How do I set up my new internet service in Canada?
Overview
Staying connected with family, exploring job opportunities, and adjusting to life in Canada all depend on reliable mobile phone and internet services. Canada’s telecommunications landscape is welcoming to newcomers, but it can be overwhelming as you settle into a new environment. Our guide provides valuable information on available plans, service providers, and practical tips to help you make informed choices for your communication needs in your new home.
What is the difference between prepaid and postpaid plans?
A pre-paid phone plan allows you to pay for your service upfront, meaning you can only use the amount you’ve already paid for.
In contrast, post-paid plans involve using the services first and then paying for them at the end of your billing cycle. These plans are typically linked to a contract with your provider.
Newcomers to Canada should be aware that many post-paid plans require a credit check to ensure you can cover the costs each month. However, some carriers may make exceptions for newcomers, recognizing your unique situation.
Can I get a post-paid phone plan even if I don’t have a credit history in Canada?
It is possible to obtain a post-paid phone plan in Canada even without a credit history. Some carriers offer post-paid plans without requiring a credit check, provided you bring the necessary documents in person.
However, it’s important to note that financing a new phone typically requires a credit check. Some providers may allow for an international credit check, especially if you use your passport as identification when signing up. Since policies can vary between providers, newcomers are encouraged to consult their chosen carrier to understand their options and any specific requirements for their situation.
Should I buy a new phone or bring my own device (BYOD)?
In addition to pre-paid and post-paid plans, newcomers have the option to either bring their own device or finance a new one through their service provider.
When choosing a new plan, many are tied to a device that is financed monthly, with the cost added to the phone bill. This added expense leads many newcomers who are satisfied with their current phones to opt for a Bring Your Own Device (BYOD) plan. Alternatively, some prefer to buy their phones outright at the time of purchase, which is also a common option in Canada.
How can I determine which provider has the best coverage in my area?
While Canada’s major providers generally offer similar services, it’s essential to check the coverage available in the specific province or area where you’ll be living.
Most service providers feature coverage maps on their websites that detail both the reach and strength of their networks in various locations. If you’re considering another brand, you can easily search for that provider’s coverage map to assess their network quality in your area.
Additionally, numerous free websites and apps can help newcomers evaluate the best service provider for their needs. Although these resources may not be as reliable as official maps, they provide useful comparisons of different providers and their coverage across various regions.
How much does the average phone plan cost in Canada?
Phone pricing in Canada can be quite high, depending on the plan and carrier you choose. Rewheel, a telecommunications research firm, regularly publishes a report highlighting the competitiveness of phone plan pricing, revealing that Canada ranks among the highest globally for these costs.
Most basic phone plans start at around $55 to $65 CAD, typically offering Canada-wide texting and approximately 25 GB of data. As you explore further, you’ll find that prices increase steadily, and add-ons like international calling can significantly raise your monthly bill.
While providers generally maintain comparable pricing, special offers and bundles can vary. Therefore, it’s wise to check with specific providers for the best deals available.
What documents do I need when opening a new phone or internet plan in Canada?
To open a new phone plan in Canada, newcomers may need to provide some or all of the following documents:
1. Government Identification: This can include a provincial ID, passport, or other official ID.
2. Social Insurance Number (SIN): Required by some service providers, though not all. To learn more about what a SIN is, click here.
3. Temporary Residence Visa/Permit: This includes a study or work visa/permit.
4. Credit Score or Credit Check: This may be necessary depending on the type of plan you choose.
It’s advisable to check with your selected service provider to understand the specific documents required for your situation and the phone plan you wish to open.
What factors should I consider when choosing a cell phone plan?
Here are some important factors for newcomers to consider when choosing a phone plan in Canada:
1. Pre-paid vs. Post-paid Plans: Newcomers need to choose between pre-paid plans, which can be more cost-effective but limit usage, and post-paid plans, which offer more convenience but may require a credit check. Pre-paid plans allow you to pay in advance, capping your usage, while post-paid plans can lead to overages if limits are exceeded.
2. Coverage: While major providers offer comparable coverage in urban areas like Toronto, Vancouver, and Montreal, it’s essential to check if the chosen provider offers adequate coverage in your specific location. Coverage maps are available on most provider websites.
3. Financing a New Phone vs. BYOD: If eligible, newcomers can finance a new phone, adding the cost to their monthly bill. This option can lead to getting a new device with little upfront cost, though it usually comes with a contract. Alternatively, “Bring Your Own Device” (BYOD) plans can be more economical if you already have a phone.
4. Data Plans: Data access is crucial for newcomers, providing internet connectivity for navigation, communication, and accessing services. Plans typically include data, but higher data allowances can increase monthly costs.
5. Family Plans: Many providers offer family plans that allow multiple lines to be added under one account, often at a reduced rate. This option can be beneficial for families moving together to save on costs.
6. International Calling: For newcomers wanting to stay connected with loved ones abroad, many providers offer international calling as an add-on. Rates vary depending on the carrier and destination, so it’s wise to compare options.
By considering these factors, newcomers can select a phone plan that best fits their needs and circumstances in Canada.
How do I set up my new cell phone plan in Canada?
Setting up a new phone plan in Canada is typically a straightforward process. You can visit a mall kiosk, store, or even the airport, where staff can help you choose a plan and get everything set up on the spot, including installing the SIM card in your phone. Just ensure you bring all the necessary documentation.
Alternatively, if you have a credit history, you can also apply for a new phone plan online through your chosen provider’s website. This option allows you to explore different plans and potentially order a new device from the comfort of your home.
Did you know that understanding the nuances of your phone plan can save you money in the long run, especially when it comes to international roaming fees? Exploring all your options can make a significant difference!
Where am I able to call as part of my phone plan? Am I allowed to text and call internationally? If not, what are the fees?
When it comes to international calling from Canada, there are various options depending on your needs:
1. International Calling Plans: These can be added to your existing phone plan and typically range from about $7 for limited options to $39 for more comprehensive plans that focus on international calls and texts.
2. Pay-As-You-Go Rates: If you choose not to add an international calling plan, you can still make calls, but costs will vary widely based on your carrier and the destination. This can sometimes lead to higher charges, so it’s important to check rates beforehand.
To find specific calling rates for your carrier, you can usually visit their website or use the following links for detailed information on international calling rates:
Carrier A International Calling Rates
Carrier B International Calling Rates
Carrier C International Calling Rates
This way, you can stay connected with loved ones abroad without incurring unexpected charges!
Will my phone work in another city or country? What are the fees for this?
Roaming allows you to use your phone when you’re outside your service provider’s coverage area, typically while traveling abroad. However, it’s important to be aware that roaming can lead to significant charges, which can add up quickly. Here are some key points to consider:
1. Roaming Charges: These are additional fees for using your phone outside of Canada, and they can vary widely between carriers and destinations. Charges might apply for calls, texts, and data usage.
2. International Roaming Packages: Many providers offer international roaming packages or add-ons that can help reduce costs. These often include a set amount of data, minutes, or texts for a flat fee.
3. Sister Networks: Roaming agreements often involve partnerships with other networks in different countries. While this can allow you to stay connected, the costs may still be higher than using your home network.
4. Checking Rates: Before traveling, it’s wise to check your carrier’s roaming rates and options. Most providers have detailed information on their websites about what charges to expect in different countries.
5. Turning Off Roaming: If you want to avoid unexpected charges, consider turning off data roaming on your device while abroad. You can still use Wi-Fi to stay connected without incurring extra fees.
By being informed about roaming charges and available options, you can manage your phone use while traveling and avoid hefty bills.
How much will I have to pay if I exceed my phone plan limits?
Overage charges occur when you exceed the limits set by your phone plan, such as data, talk minutes, or text messages. Here are some important points about overage charges:
1. Predetermined Rates: Each plan typically has specific overage rates, which are outlined in the plan’s terms and conditions. These rates can vary significantly between providers and plans.
2. Monitoring Usage: To avoid unexpected charges, it’s a good idea to regularly monitor your usage. Most service providers offer apps or online portals where you can track your remaining data, minutes, and texts.
3. Notifications: Many carriers will send alerts when you’re approaching your limits. You can often opt into these notifications to stay informed.
4. Plan Upgrades: If you frequently incur overage charges, consider upgrading to a plan with higher limits or an unlimited option. This can be more cost-effective in the long run.
5. Understanding Your Plan: Always review the details of your phone plan to understand the overage rates and how they apply to your usage. This information is usually accessible through your provider’s website or customer service.
By being proactive about your usage and understanding your plan’s terms, you can better manage overage charges and avoid surprises on your bill.
How much will I have to pay if I decide to leave my cellphone plan contract?
When you cancel a phone plan contract, here are some key points to keep in mind:
1. Early Termination Fees: Most contracts have an early termination clause. If you decide to cancel before the contract ends, you’ll likely have to pay a fee. This fee can vary depending on how many months are left in the contract.
2. Financing Costs: If you financed a phone as part of your plan, you will need to pay off the remaining balance on the phone. This amount is typically added to your final bill.
3. Additional Fees: Depending on your provider and the terms of your contract, there may be additional fees associated with early cancellation. It’s important to review your contract details to understand these potential costs.
4. Returning Equipment: If you received any equipment (like a router or phone) as part of the contract, you might need to return it to avoid additional charges.
5. Alternative Options: Before canceling, consider contacting your provider to discuss your situation. They may offer options to modify your plan or transfer your contract to someone else.
6. Documentation: Keep records of all communications with your provider regarding your cancellation to protect yourself from unexpected charges.
Understanding these aspects can help you make informed decisions when considering cancelling your phone plan contract.
Will I have Caller ID and voicemail?
Caller ID and voicemail services are typically available with most phone plans in Canada. Here’s a quick overview:
1. Caller ID: This feature allows you to see the number (and sometimes the name) of the caller before you answer. It’s often included as a standard feature, but some providers may charge a small fee for activation.
2. Voicemail: Voicemail lets callers leave you messages when you’re unavailable. While many plans include basic voicemail services at no extra cost, some providers may charge for advanced voicemail features or additional storage.
3. Activation: You can usually set up these features during the initial activation of your phone plan. If you need to add them later, you can do so by contacting your provider’s customer service.
4. Usage: Once activated, you can access your voicemail by dialing a specific number or using a designated app, depending on your provider.
Always check the specifics of your plan with your chosen provider to understand any potential charges or limitations related to these features.
What options do I have if I damage my phone?
If your phone is damaged, here are some options to consider for repairs:
1. Service Provider Repair Programs: Many Canadian carriers offer device repair programs. These may include:
Repair Services: For a fee, they can fix common issues like screen cracks or battery replacements.
Courtesy Phones: Some providers offer temporary phones while yours is being repaired.
Memory Back-Ups: They might assist with backing up your data before repairs.
2. Device Protection Plans: Many providers offer device protection plans that cover repair costs or even replacements for a monthly fee. This can save you significant money if your phone needs extensive repairs.
3. Third-Party Repair Shops: There are many independent stores that specialize in phone repairs. These can often be more affordable than going through your service provider. However, be cautious:
Warranty Concerns: Using third-party services may void your warranty, especially if you have a specific brand warranty.
4. Manufacturer Services: If your phone is still under warranty, consider contacting the manufacturer directly for repair options, which may be covered at no cost.
Before deciding on a repair route, evaluate the cost, the type of damage, and any warranty implications to make the best choice for your situation.
Are there any special offers or discounts for newcomers?
Many service providers in Canada offer special promotions for newcomers and students, which can significantly reduce costs. Here are some key points to consider:
1. Newcomer Deals: Some carriers provide tailored plans for newcomers, which might include reduced rates, bonus data, or other incentives to help you settle in.
2. Student Discounts: International and domestic students often enjoy preferential pricing on phone plans. To access these discounts, you usually need to present valid student identification or proof of enrollment.
3. Family Bundles: If you’re moving with family, check for family bundle plans that allow multiple lines under one account. These can offer additional savings compared to individual plans.
4. Carrier Websites and Customer Service: Always check the specific offers on your selected carrier’s website or inquire through customer service to ensure you’re getting the best deal available.
5. Documentation Required: Be prepared to provide necessary documents such as your student ID, proof of residency, and other identification when signing up for these plans.
By taking advantage of these special deals, newcomers and students can significantly reduce their mobile communication costs in Canada.
What are the different types of internet connections available in Canada?
When choosing an internet connection in Canada, especially in urban centers like Toronto, Vancouver, and Montreal, it’s essential to understand the different types of services available:
1. Fibre Optic Internet
Speed: Offers high-speed connections, with speeds reaching up to 3 Gbps for both downloads and uploads.
Ideal For: Users who require substantial bandwidth, such as gamers, remote workers dealing with large files, and online content creators.
Delivery Method: Uses pulses of light transmitted through glass or plastic cables.
2. Cable Internet
Speed: Generally provides slower speeds compared to fibre, typically ranging from 100-150 Mbps.
Ideal For: Streaming in HD, downloading medium-sized files, and using messaging applications.
Availability: More common in areas farther from population centers.
3. Satellite Internet
Use Case: Best for very remote locations where other types of internet are unavailable.
Limitations: Often has higher latency and lower speeds compared to fibre and cable options.
4. 5G Internet
Availability: Currently limited, but offers high-speed connectivity in areas where it’s accessible.
Ideal For: Mobile users and those needing fast internet without wired connections.
5. Mobile Internet Solutions
Method: Involves using a mobile device as a hotspot or an external dongle to connect other devices.
Flexibility: Good for users on the go but may have data limits depending on the mobile plan.
Additional Considerations:
Bundled Services: Many providers offer packages that include both internet and television services, often at discounted rates.
Connection Type: While Wi-Fi is the most common way to connect devices, wired connections via Ethernet cables are also an option for more stable connections.
Equipment: Service providers typically supply a wireless modem upon activation, enabling easy setup and access.
When selecting an internet plan, consider your usage needs, the types of connections available in your area, and any potential bundle offers that may save you money.
How much does home internet cost?
In Canada, home internet prices can be quite steep, with monthly plans typically starting around $50-55 CAD (before tax) for basic services. Here’s a breakdown of what you can expect in terms of pricing and speeds:
Pricing Overview:
Basic Plans:
Price: $50-55 CAD/month
Speed: 10-20 Mbps
Mid-Range Plans:
Price: $70-90 CAD/month
Speed: 50-150 Mbps
High-End Plans:
Price: $110-125 CAD/month
Speed: Up to 3 Gbps
Additional Information:
Modem Rental: Most providers include a modem rental in their monthly fees, making it easier to set up your internet connection without additional upfront costs.
Bundles: Consider checking for bundle deals that may include internet, television, and phone services for potentially better pricing.
Choosing the Right Plan:
When selecting an internet plan, think about your household’s internet usage:
For casual browsing and streaming, a basic plan might suffice.
For gaming, remote work, or multiple users, investing in a higher-speed plan could enhance your experience.
Be sure to compare offerings from different providers to find the best fit for your needs and budget.
What internet speed do I need for my usage?
Understanding Internet Speeds in Canada
Internet speeds in Canada can vary widely, ranging from 10 Mbps to 3 Gbps (both download and upload). Choosing the right speed for your home depends on your internet usage habits and the number of users connected to your network. Here’s a breakdown to help you determine what you might need:
INTERNET SPEED | NUMBER OF PEOPLE | ACCESSIBLE FEATURES |
10-50 Mbps | 1-4 | Doing light work from home, looking through the web, sending emails, using social media, streaming standard definition videos, listening to music, watching HD videos (with some buffer time), and playing online games. |
50-100 Mbps | 4-6 | Streaming 4K videos (with some buffer time), streaming high definition videos, playing online games, working from home, and using home security devices |
100-500 Mbps | 6-10 | Streaming 4K videos, playing large online multiplayer games, running a home office, using home security and smart home devices, and streaming high definition videos. |
500 Mbps-3 Gbps | 10+ | Running a home office or online business that requires large multi-format file upload/download, streaming in 4K, live streaming, playing online games, and using home security and smart home devices. |
What factors should I consider when choosing an internet plan?
Understanding Internet Speeds and Bandwidth
When choosing an internet plan, two crucial factors to consider are speed and bandwidth. Here’s a breakdown of what these terms mean and how they affect your internet experience at home.
1. Internet Speed
Definition: Internet speed refers to how fast data can be downloaded or uploaded. This is usually measured in megabits per second (Mbps) or gigabits per second (Gbps).
Maximum Speed: The maximum speed indicated in your plan is the speed you can receive through your Wi-Fi modem. This speed may vary based on network congestion, distance from the router, and device capabilities.
2. Device Capability
Each device connected to your network has its own speed limitations, typically ranging from 150 to 350 Mbps for most devices. Newer devices are continuously improving, pushing these limits higher.
The actual speed your device experiences can be lower than the maximum speed due to these limitations and other factors such as network interference or the distance from the router.
3. Bandwidth
Definition: Bandwidth refers to the maximum amount of data that can be transmitted over your internet connection at any given time. It essentially determines how many devices can connect simultaneously without affecting performance.
Importance of Bandwidth: A higher bandwidth allows multiple devices to use the internet simultaneously without experiencing a drop in speed or quality. For example, if you’re streaming video, playing online games, and downloading files at the same time, sufficient bandwidth is crucial for a smooth experience.
Key Takeaways:
Speed and Bandwidth Relationship: While speed indicates how fast data can be sent or received, bandwidth indicates how much data can be sent at once. Both are important for ensuring a reliable internet experience, especially in multi-device households.
Choosing the Right Plan: When selecting an internet plan, consider your household’s total number of devices and typical usage. Higher speeds and bandwidth are essential for larger families or heavy internet users who stream, game, or work from home.
By understanding these factors, you can make informed decisions about the internet plan that best fits your needs and ensures a seamless online experience.
How do I set up my new internet service in Canada?
Activating Your Internet Plan in Canada
Once you’ve chosen a provider and plan that suits your needs, the activation process is straightforward. Here’s how it typically works:
1. Choose Your Activation Method
In-Store Activation:
Visit your chosen provider’s retail location.
Purchase your selected plan directly from a sales associate.
You may be asked to schedule a time for the delivery and installation of your new Wi-Fi modem.
Online/Phone Activation:
Visit the provider’s website or call their customer service.
Follow the prompts to select and purchase your plan.
Arrange for modem delivery and installation as needed.
2. Installation Process
After your plan purchase, a technician will be scheduled to come to your home.
They will install the Wi-Fi modem and ensure everything is set up correctly.
This may involve checking existing connections and configuring the modem for optimal performance.
3. Billing
Once your activation is complete and the modem is installed, you will be billed according to the pre-agreed monthly cycle.
Keep an eye on your first bill to ensure that everything aligns with your chosen plan and any promotional offers you may have received.
Final Tips:
Make sure you have all necessary documentation ready for activation (e.g., identification, proof of residence).
If you have any specific needs or concerns (like gaming requirements or multiple devices), communicate these to the technician during installation for optimal setup.
Don’t hesitate to reach out to customer service if you encounter any issues during activation or installation.
This process ensures that you have a smooth start to your internet service in Canada, allowing you to stay connected from day one!
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